‘Undercover User Experience Design’ by Cennydd Bowles and James Box is a great thorough starter manual for a broad audience of junior to regular UX practitioners and those shifting into this field. The manual covers not only the undercover techniques, but the whole range of UX methods and approaches, following through all of the design stages, taking the perspective of both the ‘innie’ and an ‘outie’.
I think that Cennydd and James went a little too broad and got too much info into the book without providing finer details and more examples of ‘undercover work’.
All good though — an invaluable resource I wish I had on the table back a few years ago.
The title of the book should better match the broader scope of it.